Need help logging in or changing your password?


Click here to contact FRONTSTEPS Support


Click here for step-by-step instructions on how to reset your password.


Unsure how to fill out the form when contacting support? Follow the instructions below.

  1. Request Type: Support
  2. Product: FRONTSTEPS
  3. Are you? Resident
  4. Have you already submitted a ticked for the issue? No
  5. Type in your contact information
  6. Management Company: Katonah Management Group
  7. Community Name: Type in your community name (i.e. Hudson Watch HOA)
  8. Subject: Briefly describe your issue, examples below
    1. Unable to login
    2. Not receiving password reset email
  9. Description: Describe your issue, include specific details so the issue can be replicated
  10. File Upload: Not required, but screenshots of the issue are always helpful
  11. Captcha: Type in the letters and/or numbers shown on the screen
  12. Submit

You will receive an email from FRONTSTEPS Support stating that your ticket has been created after the form is completed.